|
||
|
|
|
|
![](src="images/pixel.gif"){kind=tracking} |
||||||
| ||||||||
| Problem: | Cause: | How to Fix: |
When I play the Instruction or take a Test, an error message appears
referring to an Xtra (QuickTime 3). |
A component (Xtra) of Shockwave 10 is missing. | Click here for more information and a patch. |
| I installed the files from the Media Support CD-ROM. I also ran the Config program. But the sound and video are still taking a LONG time to load. |
The Config program is not compatible with Shockwave 10. | Click here for an update. |
When I play the Instruction or take a Test, the multimedia pop-up window
shows the message exitModule() exit status=9 |
Quicktime is not installed. | Click the Browser Checkup tab above. Scroll down the page and click on the "Get Quicktime" button. Download and install the Quicktime Player software then sign in again. |
| As an Instructor or Administrator, I click the link to Register a student, or to Edit or Delete a student, or certain other functions and nothing happens. | Pop-up windows have been turned off in your browser. Click here to see if pop-up windows are turned off. If a browser window DOES NOT pop up in front of this page, see the information to the right. |
Popup Blockers: You can turn off most common popup blockers or simply change their settings to allow popups while visiting the CNCmaster web site. Click this LINK to learn how. |
| I just installed a new version of the Shockwave software. The next time I viewed instruction or started a test, a security warning popped up. Is this a problem? What should I do with it?  |
This is not a problem. It is a security measure built into Shockwave to help prevent some types of online misconduct. |
The first time this security dialog appears, select Allow future access from this location by any movie.. Click the Allow button |
| When I play an Instruction or Test, the audio seems to cutoff or clips the last few words. | This problem can surface due to numerous factors. | To fix this problem you must reduce Hardware Acceleration or set to None. Windows 98/ME: From the Control Panel, click on Multimedia => Audio tab => Playback => Advanced Properties => Performance => Hardware Acceleration. Move the slider to the left or set to None. Windows 2000: From the Control Panel, click on Sounds and Multimedia => Audio tab => under Sound Playback, click Advanced button => Performance tab. Move the slider to the left or set to None. Windows XP: From the Control Panel, click on Sounds and Audio Devices => Audio tab => Advanced button => Performance tab. Move the slider to the left or set to None. |
| The Instruction or Test is Frozen and does not Play. | This problem is usually the result of either the Temporary Internet files becoming too full, there is a missing or corrupted multimedia file, or you are using an outdated version of the Multimedia Support CD-ROM. | To delete or clear your Temporary Internet files follow these instructions. If you are using the Multimedia Support CD-ROM and you suspect that one of the file is either missing or corrupted, use the CD-ROM to reinstall the multimedia files to your computer. If you are using the Multimedia Support CD-ROM version 3.4, but the files are out of date, you can either contact MasterTask to receive an new CD-ROM or you can download and install a small application that will update the multimedia files on your computer to the latest version. The latest update(s) for each online training course can be found below: Mastering CNC Machining Centers - 10/03/2006 |
|
Copyright © 2004,
V-TIP, Inc.
All Rights Reserved Inquiries: - Tech Support: |
MasterTask Training - 1696 Northrock Court
- Rockford, IL 61103 |